All of the websites that we care for must first go through a quality check for us to become familiar with the website. If we have built your website recently then this should take very little time and there is no sign-up fee.
If, on the other hand, your website was built by someone else or hasn’t been updated in a while then our quality check will be much more involved and may require more time to get your website up to our high standards. When this is the case we will require a website evaluation.
Absolutely not! We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in… all of our website care plans are contract-free, so you may cancel at any time.
To cancel, simply send us an email and let us know. We’ll immediately stop your next payment and you’ll continue to receive your website care plan benefits until the end of the month. After this, all of your stored backups and other plan features will be removed.
The whole purpose of our website plans is preventative care, however, if your website goes down, is hacked, breaks, etc., we’ll be there right by its side communicating with the web hosting to resolve the issue, and restore the site from a backup, if needed.
We cannot promise that your website will not be hacked, but we can promise that we will do everything in our power to prevent it, as well as assist in the cleanup and restoration of the website with one of our backups.
Monthly support time can we utilized for content update requests and small design improvements – these are the most common requests, however, anything that can fit into your monthly support time is fair game, such as theme or stylesheet changes, new form creation, changes to existing forms, posting blogs with SEO set-up, social media posts, etc. We will work until your time limit is reached. Unused time does not carry over into the next month.
We just ask that you be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.